Frequently Asked Questions
Everything you need to know about your Phoenix Master Supply experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to start a claim.
Are your materials sustainably sourced?
Yes, we prioritize high-quality, ethically sourced fabrics and partner with manufacturers who adhere to strict fair-labor standards.
How do I determine my correct size?
Each product page includes a detailed size chart. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I track my order in real-time?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as flexible installment options like Klarna and Afterpay.